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Why Take this Course

Do you find some people difficult to deal with?

If so, this course is for you.

There's advice on how to deal with The Dark Triad: Narcissists, Machiavellians and Psychopaths and those who just seem to drain your energy.

A key aim of the course though is to encourage you to view difficult people differently:

  • Is the person just different to you?
  • Do you just not know them well enough?
  • Is change the problem, rather than the person?
  • Could the problem lie with you?

These are just some of the course's 9 insights into dealing effectively with people.

The course will also share the most important choice you can make when dealing with difficult people - the mindset you choose to adopt.

All the insights can be gleaned in around an hour, but there are plenty of optional articles, podcasts and assessments to conduct if you wish and signposts to further resources.

Under this platform's current terms, there is no time limit for completing the course, so you can sign-in as many times as you like and work through at your own pace.


Elaine Hourihan

Senior Marketing Manager

"Feel really inspired and re-energised"

Siggy Patchitt

Head of the National Centre for Inclusive Excellence - Bristol Beacon

“Mark’s training is as meticulously researched as it is engaging in the way it is delivered. I am yet to find anything as insightful, or as useful, in my entire career.”

Sign Up Now

Within an hour, you'll have 9 insights for working more effectively with others. Currently, there is no time limit for completing the course, so you can sign-in as many times as you like and work through at your own pace.


  • 1


    • Welcome to the Course!

  • 2

    1. The Dark Triad

    • Who are the Dark Triad? How Do You Deal with Them? How Prevalent are They?

    • Optional Further Reading: Do You Need to Become One or More of the Dark Triad to Succeed?

    • Optional Activity: How Dark is Your Own Personality?

  • 3

    2. Grey People

    • How to Deal with Sappers & Critics

    • Optional Listening: The Office Without A**holes

    • Optional Reading: Difficult Conversations

  • 4

    3. Mindset

    • The Most Important Decision You Make when Dealing with 'Difficult' People is the Mindset You Choose to Adopt

  • 5

    4. Difficult vs The Challenge of Change

    • Is the Person Finding Change Difficult, Rather than Choosing to Be Difficult?

    • Optional Viewing - Reality Check - Dealing with the Resistance of Change - The Onion Model

  • 6

    5. Difficult vs Normal

    • Are They Being Difficult, Or Are They Just Responding Normally to a Difficult Situation?

  • 7

    6. Difficult vs Unknown

    • Is the Person Proving Difficult on Account of You Not Knowing Each Other Very Well?

  • 8

    7. Difficult vs Different

    • Are They Difficult, Or Are They Just Different?

  • 9

    8. You vs Them

    • Perception can be due to Projection

    • Could it Be You?

  • 10

    9. Difficult vs Dislike

    • Does the Difficulty Stem From Your Expectation of Wanting to Like Them?

  • 11

    Further Support and Ways to Support

    • Thank You

    • How mch can support you further

    • Link to Equality of Opportunity Site

    • Evaluation - To enable continual improvement, please complete this three minute, ten question evaluation